Frequently Asked Questions
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What happens when I visit the vet?
If it's our first time seeing your pet one of our team members will ask you some husbandry questions when you arrive.
We will then direct you to one of our waiting rooms depending on the species of pet you have.
During your appointment with one of our vets your pet will receive a full health check and we will discuss any concerns you have.
Do you treat injured wildlife?
Yes, all vets are required to provide first-aid to injured wildlife.
If you bring injured wildlife to us we require you to sign a form stating that you understand you are signing the animal over to our care and we cannot return the animal to you.
Can you microchip my pet?
Yes, we strongly advise microchipping for all pets.
We can microchip most birds, reptiles and mammals.
Some animals may require a short sedation to safely implant the microchip with minimal stress.
Do you have parking?
Yes, we have several allocated parking spots outside the practice. Please park in any bay marked with the number 13.
If a space isn't available please chat to our reception team and they can advise you on where to park.
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Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
Title or Question
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
Do you treat injured wildlife?
Yes, all vets are required to provide first-aid to injured wildlife.
Can you microchip my exotic pet
Yes, we can microchip most pets, from Iguana's to Macaws.
Some animals may require a sedation to insert the microchip without causing undue stress, our team can discuss this with you.
What do I do if I'm concerned about my pet when you're closed?
Our dedicated out-of-hours service provider is VetsNow in Newport. Please call us as normal on 02922 362166 and you will be diverted if we're closed.
What species do you treat?
We're happy to see most pets, though in some cases we may refer you to another vet if we feel that they have more experience with a specific species.
How should I bring my animal to the vets?
All animals must either be in an enclosed container, carrier or cage or on a harness and lead.
If you're struggling to find something suitable, please contact us and we may be able to lend you an item.
For further guidance on how to transport your animal safely please visit our webpage:
Do you have parking?
Yes, we have several parking spaces available outside our practice. Please use any space marked with the number 13.
How do I order a repeat prescription
You can order a repeat prescription either by submitting an online form, through Vetstoria/DP/Other or by calling our team.
We require 72 hours notice for all repeat prescriptions, whether physical or written.
Can I request a written prescription for a medication?
Yes, if you have been prescribed a medication by our practice you can request a written prescription or order this through an online pharmacy.
We require 72 hours notice to create a written prescription and this will be sent directly to a pharmacy of your choosing one you have ordered the products and provided us with the order number.
A written prescription fee is £26.
Please consider that you will also need to pay postage from any online pharmacy.
